Fix Touch Screen Not Working Issue in Jeep Compass & Cherokee

I had been enjoying the 2021 Jeep Compass Model S for a month until I started facing a very irritating problem with the 10.1-inch Uconnect infotainment system before the honeymoon period was over. All of a sudden the 2021 Jeep Compass touch screen blacked out and stopped working. In this tutorial, we’ll check out some possible fixes for the touch screen not working issue on the Jeep Compass, Trailhawk, Grand Cherokee, Wrangler, and other FCA vehicles that use the same Uconnect system.

The new generation of Jeep vehicles comes with an amazing infotainment system with a user-friendly interface. Compared to the older version of Uconnect, the latest iteration of the UI brings about a bunch of changes that enhance the experience. As for the touch screen, it’s fast and very responsive to touch gestures. However, as it goes about anything tech, it’s not without flaws.

The touch screen of my 2021 Jeep Compass started freaking me out one evening and kept bothering me until I managed to fix it. As you all know, the new Compass has a dedicated “Screen off” button that lets you turn off the touch screen. I turned the screen off while listening to music. When I started the vehicle after 10 minutes or so, the music stopped playing and the infotainment system displayed the Jeep logo and then the screen turned black instantly. Nothing worked except the rear and front cameras and the 360º view.

At first, I thought it was just a small technical glitch that is temporary and would resolve automatically. I tried starting and stopping the engine again and again hoping the touch screen not working problem would go away but nothing of the sort happened. The infotainment system screen didn’t respond to touch feedback and remained black.

Since the camera view was working, I was sure that it’s only a software-side problem. The black screen on the touchscreen also lit up and worked fine when I made calls using my smartphone.

If the infotainment system touch screen of your Jeep vehicle is not working, don’t panic as I did. There are a few possible fixes to resolve the issue. I’ll be mentioning the solutions below.

Fixing Touch Screen not Working on 2021 Jeep Compass

Since I own the  2021 Jeep Compass powered by Uconnect 5, the steps given below are based on that. However, if you got the new Jeep Trailhawk, Grand Cherokee, or Wrangler, you can use the same tips to fix the touch screen that has turned black and is completely irresponsive.

touch screen not working on jeep compass

Method 1: Remove the Pen Drive

I always keep a 32GB pen drive inserted in my Jeep Compass to enjoy music while driving. If you use a pen drive too and it’s bottle-neck full with music files, the Uconnect system might hang while trying to load it. If you use a 16GB pen drive, for instance, you should keep 50-60% of its storage free.

Keeping it almost full might create issues with the touch screen of your Jeep SUV. Pull out the pen drive, insert it into a computer, empty some space and re-insert it into the USB port of your vehicle. Try starting your car then, the touch screen problem should be solved. If doing so doesn’t help, jump to the next tip.

Method 2: Reset the Jeep Compass Touch Screen

How to reset the Jeep Compass touch screen when it’s not working at all! You must be thinking as to how would you get to the Uconnect settings screen when the screen is totally black. Well, this is what I did to fix the touch screen that was going crazy with a blank black screen for hours. I presume that you have already paired your Android phone or iPhone with your Jeep vehicle via Bluetooth.

  1. Use your Android or iOS device to make a call to any number when the engine of your Jeep Compass is running.
  2. Doing so will wake up the black touch screen for about 30 seconds.
  3. This is time to tap the Vehicle Settings icon located at the bottom of the screen.
  4. You should now be able to navigate to the Reset option under Settings.
  5. Tap on the Reset button and you would see a range of options listed there.
  6. Start with tapping the Restore Settings to Default option and select Yes when prompted to confirm your selection.reset jeep uconnect touch screen
  7. Then tap on Clear Personal Data and select Yes again.jeep uconnect clear personal data

Now, turn off the engine and start it after a minute. The touch screen not working issue in your Jeep Compass, Trailhawk, Grand Cherokee, or Wrangler should be fixed.

If clearing the personal data doesn’t fix the touch screen problem, you can try the Factory Reset option as your last resort.

Methods 3: Reset Uconnect System using Hardware Buttons

If you are not able to access the Uconnect settings at all, you can still reset the touch screen of your Jeep vehicle using the hardware buttons. Once you reset the Uconnect system using the steps given below, the touch screen glitch should be fixed.

  1. Start your Jeep Compass in the Accessories Mode. You can do so simply by pressing the engine Start/Stop button without pressing the Brake pedal.
  2. Hold down the Volume button located under the rear surface of the steering wheel on the righthand side and the Enter/Browse (round) button located at the middle of the left-hand media controls.jeep steering wheel media control buttons
  3.  You need to hold both the buttons simultaneously for about 10-15 seconds. The Uconnect system will reset and the touch screen of your Jeep Compass or Cherokee will turn back on.

Depending on the make year and model of your Jeep vehicle, the hardware button combination to reset the touch screen might differ. In case the above trick doesn’t work for you and the touch screen not working problem still persists, try the following key combination.

  1. Put your jeep vehicle in the Accessories Mode by pressing the Start button without putting your feet on the Brake pedal.
  2. Before the Uconnect system fully boots, quickly press and hold the Green Phone and the Voice Command buttons for about 30 seconds.
  3. After that, release both the buttons.
  4. Now, press the Start/Stop button to turn off the Uconnect system. The touch screen will go black.
  5. Then open the driver-side door for about 30 seconds and close it.
  6. Finally, turn on the engine by pressing the Start button and the brake pedal.
  7. Wait until the Uconnect infotainment system boots up. The black touch screen issue should be fixed.

Method 4: Update the Uconnect Software

If the touch screen going black issue is a random affair that pops up every now and then, it may be due to a bug in the Uconnect software. In that case, updating the software or getting the Uconnect firmware reinstalled might be the only solution to fix the touch screen not working on your Jeep vehicle.

You can easily check if new software is available for your Jeep Compass, Trailhawk, Cherokee, or Wrangler by visiting the official Uconnect portal and entering the VIN (vehicle identification number) of your Jeep vehicle. If you are told that your “YOUR VEHICLE IS UP TO DATE”, you should visit the nearest Jeep service center to get a fresh copy of the latest firmware installed by the company engineer.

Method 5: Unplug and Replug the Fuses

Finally, there is another tip that might help you fix the touch screen not working issue on your Jeep Compass or some other Jeep SUV. If you tried all the tips mentioned above and your problem was not solved, there might be some issue related to the electric supply that powers the Uconnect infotainment system. This tip should work, especially if the touch screen of your vehicle doesn’t light up or wake up at all and stays black all the time.

Modern vehicles come with an array of fuses to support the electrical system and so does your Jeep vehicle. Be it the memory seat, sunroof, audio system, headlights, power liftgate, or any other feature that requires a power supply, there is a particular fuse for that. FCA uses a 25 Amp Clear (ATO / Uni-Val Fuse) F02 (fuse number) in most of its vehicles for the infotainment system. If the fuse number F02 blows away for some reason, the Uconnect system won’t get the power supply and function at all.

Jeep fits the fuse boxes in its vehicle in the following places:

  1. At the left side of the engine compartment adjacent to the battery.jeep compass engine compartment fuse box
  2. Below the headlight and foglight control buttons compartment on the left side dash panel under the instrument panel.jeep fuse box location
  3. In the rear cargo or boot area.

You will find F02 fitted in the fusebox located behind the driver-side light control buttons. It’s clear in color with a little bluish tint so you can easily find it. Pull this fuse out and check if it’s normal or blown.

jeep compass fuse

Just pull out the F02 fuse from the fuse box, clean it, and plug it back in. In case the fuse is blown, you will have to get it replaced to fix the touch screen not working issue in your Jeep Compass or Cherokee.

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